Help center
Frequently asked questions
Sizing, leather, resoling, shipping and returns — answered by the Doctor's Shoe Repair team.
Orders & shipping
Where do you ship?
We ship to addresses within the United States, including APO/FPO. We do not ship internationally at this time.
How much is shipping?
U.S. orders of $125 or more ship free; orders under $125 ship for a flat $8.95.
When will my order arrive?
Boots ship in 3–7 business days — many are made to order — and arrive in 3–7 business days after shipping, with tracking.
Returns
What is your return policy?
Unworn boots in original condition can be returned within 30 days of delivery. There is no restocking fee.
Who pays for return shipping?
For change-of-mind returns and size exchanges, the customer pays return postage. If boots arrive damaged or incorrect, we cover everything.
How long do refunds take?
Approved refunds go back to your original payment method within 5–10 business days after we receive the return.
Sizing
What size should I order?
Order your usual U.S. size. Between sizes, choose the larger one.
How should Chelsea boots fit?
Snug through the instep with a little heel slip at first; the elastic and leather relax with wear.
Care
How do I care for suede boots?
Brush with a suede brush, use a suede eraser on marks and apply a water-repellent spray before wet weather.
Can you resole these boots?
Goodyear-welted and stitched styles can be resoled by a cobbler. The product details note welted construction.
Wood furniture
Is the furniture made to order?
Yes. Our solid wood furniture is made to order, so please allow about 2–4 weeks for crafting before it ships.
How is furniture delivered?
Smaller pieces ship by parcel carrier; large pieces may ship by freight. Delivery takes 5–10 business days after shipping, with tracking.
Still have a question? Email MyronHerzogkar@outlook.com — a real person replies within 1 business day. Or use our contact form.